FAQs About NDIS Plan Management

30 Sep 2022

Guides & Articles

FAQs About NDIS Plan Management


Do you have questions about Plan Management? Here are the most frequently asked questions the team are asked. If you have any further questions don’t hesitate to contact our friendly team.

What does NDIS Plan Management mean? 

NDIS Plan Management is one of the three ways a participant can manage their plan funds. When a participant is Plan Managed, they have the help of a Plan Management provider assisting them by paying NDIS related invoices, keeping a record of all payments made, assisting with any questions regarding funding as well as providing updates on budgets. 

Does Plan Management come at a cost?

Plan Management comes at no cost to the participant. Funds are included in the NDIS Plan to cover this service and do not take away from any other funding included in a plan. 

How is Plan Management different to Support Coordination?

Plan Management services help with the finical administration of an NDIS plan, paying someones NDIS provider bills, keeping a record of invoices, and assisting with funding questions. Support Coordination assists a participant in building their skills to understand, implement and use their plan. They help with the planning and engagement of supports and providers. A Plan Manager does not assist with the setting up of supports like a Support Coordinator does.

Do I have to only use registered providers when I am Plan Managed? 

No. When you are plan Managed you have the flexibility of choosing from NDIS registered and non NDIS registered providers. 

How much can my providers charge when you are Plan Managed? 

When you are Plan Managed providers can not charge more than price limits set by the NDIS Price Guide. Each service and support vary in price. 

Can I switch to being Plan Managed?

Anyone can have Plan Management included in their plan and there is no cost involved. You don’t need to wait for a plan review meeting if you want to switch to Plan Management. You can request this change at any time. Simply contact your Local Area Coordinator (LAC) or Early Childhood Early Intervention (ECEI) or contact the NDIS on 1800 800 110 and make a request for your funding management to be changed to Plan Management. 

Does a Plan Manager help engage with providers? 

A Plan Manager can not help with engaging with providers. They can provide options for a participant to then reach out to and from there the participant engages with the most suitable provider for them. 

Do I need to sign a service agreement with my Plan Manager? 

Yes. Like all your other NDIS providers you need to sign a service agreement between yourself and your Plan Management Provider. 

How do Pathways to Care help as my Plan Manager? 

Our aim as your Plan Manager is to take the stress out of managing your NDIS plan. Don’t have time to submit invoices? That’s our job. Don’t have time to deal with providers issues around payments? That’s our job. Not great with paperwork? We have you covered. Our purpose-build plan management software allows us to keep track of all invoices paid.

Have a question? Call us! Our knowledgeable team are here to guide you through any questions you might have. All you need to do is focus on engaging with providers of your choice, setting up supports that will help you achieve your goals.